BELLES HOT SHOP

SHOP@BELLESHOTCHICKEN.COM

Our online shop is operated by our mates at Super Special.

If you have any questions about products or orders made through our shop, please contact our team by emailing shop@belleshotchicken.com

Please include your full name and order number (which you’ll find in your Order Confirmation email) if you’re contacting us about an existing order in our system.

DISPATCH TIMES

We process online orders Monday through Friday between the hours of 8am to 4pm, any orders placed on Weekends or Public Holidays will be sent on the next available shipping day.

As a team we do everything humanly possible to get your order out on time, and in most cases are dispatching immediately overnight, the day after its placed. There are however times where we hit capacity, generally after sales promotions, large pre-order campaigns or general periods of high trade where we hit capacity and it takes us a few extra days to catch up.

During these periods we always do our best to communicate delays with you via email, or a notification on our website and can assure you that we’re busting arse to catch up.

In the event of requiring your order by a specific date, please phone or email us first and we’ll do our best to help you out.

DOMESTIC SHIPPING (AUSTRALIA)

We offer domestic shipping exclusively via Australia Post, this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service available in Australia.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

1-3 business days from dispatch – Australia Post – with door to door tracking.
Up to 7 to 12 business days – Standard mail with Stamp (for CD orders only) w/out tracking.

We use the shipping address you’ve placed with us during your check out on Belle’s and do not manipulate your address in between, please note this is NOT your PayPal address.

LOCAL PICKUP

Belles Original Draught will be available for local pickup from Belles Tramsheds or Belles Elizabeth Street from mid November.

When you receive notification that your order is ready to collect, please show your confirmation email to our staff at the bar and they will retrieve your order.

INTERNATIONAL SHIPPING

As a preferred supplier of Australia Post we offer the following premium services:

2-6 business days from dispatch – Express Courier International with door to door tracking.
3-10 business days from dispatch – Pack and Track International with door to door tracking.

International shipping times are affected by COVID-19 and might take longer than usual. Thank you for your patience and understanding during this time, and of course, thanks for ordering.

Depending on your country, additional fee’s and duty costs may be required. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These fees are generally based on the value of the incoming goods and the value varies significantly between countries. For more information, please contact your local customs office. The majority of our orders are not affected by Import Taxes however we must outline that this can be a possibility.

30 DAY RETURNS

To organise a return please email our team at shop@belleshotchicken.com

We’re happy to offer 30 day returns on any unworn, original conditioned items. If you have purchased an item in the store or online and you’re no longer wanting it or the size doesn’t quite fit like you expected it to you are more than welcome to send it back to us and we’ll be happy to organise a store credit or refund for you.

In the same sense, if you have received a damaged, faulty, marked or incorrect item, firstly….we’re sorry! But let’s fix it.

PRE-ORDERS

When shipping Pre-Orders alongside available online items, we ship the entire order along with the Pre-Order item when the Pre-Order is available for shipping. If you would like your available items sooner, it is recommended to place two separate orders with the Pre-Order item in question placed on its own. We cannot break your order apart and ship your item separately once the order is placed.

PRIVACY POLICY

This is the privacy policy of WAU Merchandise Services PTY LTD (ACN 605 215 610) as trustee for the WAU Merchandise Services trust and its related bodies corporate (we, our or us) which outlines our commitment to you in respect of the collection, management and use of your personal information in accordance with the Australian Privacy Act 1988 which includes the Australia Privacy Principles (Privacy Act).

We will review this policy from time to time. We encourage you to check our website regularly as any updated policy will be available on our website. Please contact our privacy officer if you have any questions about this document.

Last update: 19 October 2017

1 TYPES OF INFORMATION THAT WE COLLECT AND PURPOSE OF COLLECTION
‘Personal information’ is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.

The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a mailing list subscriber, purchaser of event tickets or merchandise, job applicant or in some other capacity.

For example, if you are a mailing list subscriber, we only collect your name and email address. If you purchase event tickets or merchandise from us, we collect additional information such as date of birth, address, phone number, information about goods or services ordered, billing and payment details, your enquiries or complaints and your transaction history with us.

For recruitment purposes, we may collect and hold personal information about prospective employees, such as your tax file number, date of birth, driver’s licence number and employment history. We may also need to collect sensitive information about you such as your membership in professional or trade associations and certifications from police checks. Unless the collection of sensitive information is permitted under privacy act, we will only collect sensitive information with your consent where that information is reasonably necessary for our functions.

2 HOW WE COLLECT YOUR PERSONAL INFORMATION
COLLECTING PERSONAL INFORMATION FROM YOU
We collect your personal information when you interact with us directly via our website 24hundred.net and social media accounts. We also collect your personal information when you purchase event tickets or merchandise from us and when you join competitions or giveaways organised by us.

COLLECTION THROUGH SOCIAL MEDIA PLATFORMS
When you interact with us using social media platforms, you are also providing personal information to the operators of these social media platforms. Such information is subject to those operators’ policies governing privacy. We are not responsible for the privacy practices and policies of these operators even if you accessed these platforms from our website. We encourage you to read and understand these operators’ privacy policies before providing them with your personal information.

COLLECTING PERSONAL INFORMATION FROM OTHER SOURCES
Sometimes we collect personal information about you from other sources where you have consented to the collection of the information from someone else, we are authorised by law to collect the information from someone else or it is unreasonable or impracticable to collect the information from you personally.

If you apply for a position with us, we collect your personal information from third parties such as, recruitment service providers, referees, former employers, educational institutions and, if appropriate, health providers and police.

Examples of other sources that we may collect personal information from are our business partners and related entities which include:

STL Tones PTY LTD as the trustee for STL Tones trust;
Unified Music Group PTY LTD; and
Red Hill Entertainment PTY LTD.
At all times this information is collected by lawful means and in a manner that respects your privacy.

If we receive unsolicited personal information about you from a third party and it is clear to us that we should not have received that information, we will destroy or securely delete that information (if it is lawful and reasonable for us to do so).

2.4 NOTIFICATION OF COLLECTION OF PERSONAL INFORMATION
If we collect your personal information from third parties in circumstances where you may not be aware that we have collected your personal information, and that information can be used to identify you, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.

2.5 USE OF TRACKING TOOLS
We use cookies, Google Analytics, Hotjar and other similar tracking tools on our website to collect information about how our website is being used.

Cookies are text files placed in your computer’s browser to store your preferences. These cookies collect information on how you and other visitors use our website.

Google Analytics is a service which transmits website traffic data. It will not identify individual users and IP addresses with any other data held by Google.

Hotjar is a combination of various online tools that we use to track the behaviour of the people who use and visit our website.

The tracking tools that we use do not contain, use or store any personally identifiable information. We use tracking tools to maintain our site, identify and analyse trends and to obtain broad demographic information. We do not use information transferred through cookies for any promotion or marketing purposes, nor is that information shared with any third parties.

Most browsers are initially set to accept cookies or other tracking tools. If you prefer, you can set your browser to refuse these by selecting the appropriate settings or blockings, deleting or disabling them in your browser or device permits.

You may opt out of google analytics if you disable or refuse the cookie, disable javascript, or use the opt-out service provided by google.

3 USE AND DISCLOSURE
3.1 USE AND DISCLOSURE OF PERSONAL INFORMATION
We use personal information for a variety of purposes to effectively conduct our business including:

(a) to administer the supply of products and services to you;

(b) to contact and communicate with you;

(c) to run competitions, promotions and marketing campaigns including direct marketing;

(d) to conduct market research and website development;

(e) for internal record keeping;

(f) to consider applications for current and future employment; and

(g) to comply with legal and regulatory requirements.

We will not use or disclose personal information we hold about you that was collected for a particular purpose for another unrelated purpose, unless:

(h) you have consented to the use or disclosure of the information for another purpose; or

(i) the use or disclosure is otherwise permitted under the privacy act.

3.2 DISCLOSURE TO THIRD PARTIES
To help us carry out our business functions, we may disclose personal information about you to third parties, including:

(a) our related entities being STL Tones PTY LTD, Unified Music Group PTY LTD and Red Hill Entertainment PTY LTD;

(b) our business partners in the music, entertainment and marketing industries including Sony and Warner Music;

(c) our external service providers, including mail houses, couriers, payment processors or payment gateway providers and e-commerce website providers;

(d) our professional advisers, such as auditors and lawyers;

(e) an individual’s representatives, including any person who has authority to act on their behalf;

(f) debt collection agencies and credit reporting bodies;

(g) government and regulatory authorities (as required or authorised by law or a court/tribunal order); and

(h) any other person where you have given your consent.

We will take reasonable steps to ensure that these third parties are bound by privacy obligations in relation to your personal information.

We will not sell, gift, rent or trade your personal information to anyone.

3.3 DISCLOSURE OVERSEAS
In some circumstances, we may need to disclose your personal information to third party suppliers and service providers located overseas including PayPal, Shopify, Braintree and Afterpay. We take reasonable steps to ensure overseas recipients of your personal information do not breach the privacy act.

Our website contains features or links to websites and services provided by third parties such as social media platforms, e-commerce platforms, online streaming services and external payment gateways. These third-party service providers have their own privacy policies and may disclose your personal information to overseas recipients.

4 DIRECT MARKETING
4.1 OPT OUT FROM DIRECT MARKETING
We may use your personal information to send you marketing materials about our products and services, events and promotions. If you do not wish to receive marketing material from us you may:

(a) contact the privacy officer in accordance with paragraph 8.1 of this policy; or

(b) opt-out of receiving further marketing material via any opt-out mechanism contained in our marketing correspondence.

5 PROTECTING PERSONAL INFORMATION
STORING PERSONAL INFORMATION
We store your personal information in different ways, including in physical and electronic form on site and with third party storage providers.

We maintain physical, electronic and procedural security measures to safeguard your personal information and to secure and protect it from misuse and unauthorised access, disclosure or interference by:

(a) Physical security measures for access to systems, including restricting access to authorised personnel only, control of access to buildings and use of user identifiers and passwords;

(b) Electronic security systems such as firewalls and data encryption, backup and recovery of systems, use of rostering, staff management and finance software, use of secure payment portals and secure socket layer (ssl); and

(C) Procedural security measures, including imposing confidentiality obligations on employees, consultants and contractors, providing them with training and requiring them to comply with strict privacy and security policies and procedures including account decommissioning for exiting staff.

5.2 WHAT HAPPENS IF WE NO LONGER NEED YOUR PERSONAL INFORMATION?
If we no longer need your personal information for any purpose, we will take reasonable steps to destroy or permanently de-identify the information, unless the information is contained in a commonwealth record or we are required by law, or a court/tribunal order, to retain the information.

6 ACCESS TO, AND CORRECTION OF, PERSONAL INFORMATION
6.1 ACCESS TO PERSONAL INFORMATION
You may request access to personal information we hold about you by contacting our privacy officer in accordance with paragraph 8.1 of this policy.

We will respond to a request for access within a reasonable time, and give you access in the manner you request, if it is reasonable and practicable to do so, unless an exception in the privacy act applies. (for example, if providing this access may disclose information about another person we may need to refuse to grant you access.)

We may need to verify your identity before we give you access to your personal information. Depending on the nature of the request, we may charge you a small fee to access that information.

6.2 REQUESTING CORRECTION
You may request us to correct any information about you which you think is inaccurate, incomplete or out of date. We will respond to a correction request within a reasonable time. .

If we correct your personal information that we have previously disclosed to another entity, and you ask us to tell the other entity about the correction, we will take reasonable steps to tell the other entity about the correction, unless it is impractical or unlawful to do so.

6.3 REFUSAL TO ALLOW ACCESS TO, OR CORRECTION OF, PERSONAL INFORMATION
If we refuse to allow you access to your personal information or to correct that information, then we will provide you with the reasons for our decision and will inform you of mechanisms available to complain about the refusal.

7 ANONYMITY
You have the option to remain anonymous, or to use a pseudonym when dealing with us where it is lawful and practical to do so. However, without your personal information we may not be able to provide you with our products and services.

8 COMPLAINTS ABOUT PERSONAL INFORMATION
8.1 COMPLAINTS
If you have any complaints about our privacy practices or would like further information, please contact our privacy officer:

PRIVACY OFFICER
TELEPHONE: 0414 422 354
MAIL: 51 WANGARATTA ST, RICHMOND VIC 3121 AUSTRALIA
EMAIL: MATTHEW@WEAREUNIFIED.COM

8.2 EXTERNAL COMPLAINT MECHANISM
If you are not happy with the outcome of the privacy officer’s investigation or we have not replied to you within a reasonable time, then you can raise your concern with:

THE OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER
TELEPHONE: 1300 363 992
EMAIL: ENQUIRIES@OAIC.COM.AU
MAIL: OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER
GPO BOX 5218 SYDNEY NSW 2001

ONLINE: WWW.OAIC.GOV.AU/PRIVACY/MAKING-A-PRIVACY-COMPLAINT

SALE OF ALCOHOL – LEGAL REQUIREMENTS

These terms and conditions along with the privacy policy and any other notifications included in the website, together referred to as the Terms & Conditions, relate to and govern the Belles website. Please read this information relating to our supply through this site before using the website. By using the website, you are accepting and agreeing to these Terms & Conditions.

Nice Nice Wines Pty Ltd or UMS: Production Services Pty Ltd on behalf of Belles (“Belles”, “we”, “us”, “our”) reserve the right to change these Terms & Conditions at any time without notice.
Belles supports the Responsible Service of Alcohol. By placing an order with Belles you are accepting our offer to purchase a product on and subject to the liquor laws associated within each state as noted below and the Terms and conditions.

Belles requires all buyers to be able to verify age at time of purchase and delivery with proof of ID at point of receipt of delivery. It is an offence to sell, serve or supply liquor to an intoxicated person and or on behalf of a person under the age of 18. By placing an order you confirm that you are over the age of 18 and legally able to purchase alcohol.

• Alcohol sold via this store is under the operation of Nice Nice Wines Pty Ltd. ACN: 641 413 630. NSW Liquor License: 400100310
• New South Wales: New South Wales Liquor Act 2007. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
• Victoria: Victoria Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).
• South Australia: Liquor Licensing Act 1997, Section 113. Liquor must NOT be supplied to persons under 18.
• Queensland: Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years.
• Western Australia: Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.
• New Zealand: Under the Sale & Supply Act 2012, it is illegal to supply alcohol to anyone under the age of 18, unless you are the parent or legal guardian and is supplied in a responsible manner.